Privacy Policy

Last updated: March 26, 2026

The Spoke Studio ("we," "us," or "our") operates the website www.thespokestudio.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our site or interact with our services.

Information We Collect

We collect information you provide directly and information collected automatically when you visit our site.

Information you provide:

Full name, email address, and phone number when you submit our Founding Member signup form
Full name, email address, phone number, and resume/cover letter content when you submit a Careers application
Any other information you voluntarily share through email or other communications with us

Information collected automatically:

Browser type, device type, operating system, and screen resolution
IP address and approximate geographic location
Pages visited, time spent on pages, and referring URLs
UTM campaign parameters (source, medium, campaign name) when you arrive via advertising links
Cookies and similar tracking technologies (see "Cookies and Tracking" below)

How We Use Your Information

We use the information we collect to:

Process and manage your Founding Member signup or Careers application
Communicate with you about your membership, studio updates, and opening timeline
Process payments through our third-party payment provider, Stripe
Measure the performance of our advertising campaigns
Improve our website, services, and user experience
Respond to your inquiries and provide customer support
Comply with legal obligations

Cookies and Tracking Technologies

Our website uses the following third-party tracking technologies:

Meta Pixel (Facebook/Instagram): We use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram. This pixel may collect information about your browsing activity on our site and use it to show you relevant ads on Meta platforms. You can manage your Meta ad preferences at facebook.com/adpreferences.

Google Ads Conversion Tracking: We use Google Ads conversion tracking to measure the effectiveness of our Google advertising campaigns. This technology records when you complete a signup after clicking one of our ads. You can opt out of personalized Google ads at adssettings.google.com.

Google AdSense: We use Google AdSense to display advertisements on certain pages of our site. AdSense may use cookies to serve ads based on your prior visits to our website or other websites. You can opt out of personalized advertising by visiting Google Ads Settings.

Managing Cookies: Most web browsers allow you to control cookies through their settings. You can typically set your browser to refuse all cookies, accept only first-party cookies, or alert you when cookies are being sent. Please note that disabling cookies may affect certain features of our website.

Payment Processing

We use Stripe as our third-party payment processor. When you make a purchase or begin a subscription, you are redirected to Stripe's secure checkout page. We do not collect, store, or have access to your full credit card number, bank account details, or other financial account information. Stripe's use of your information is governed by their own Privacy Policy.

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers: Third-party companies that help us operate our business, including Stripe (payment processing), Google (advertising and analytics), and Meta (advertising)
Legal compliance: When required by law, regulation, legal process, or governmental request
Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain your membership account, comply with legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your data, we will process your request within 30 days, subject to any legal retention requirements.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you
Correction: You may request that we correct inaccurate or incomplete information
Deletion: You may request that we delete your personal information
Opt-out of tracking: You can manage cookie preferences through your browser settings and the opt-out links listed in the Cookies section above
Do Not Sell: We do not sell personal information. If you are a California resident, you have the right to know that no sale of your data occurs

To exercise any of these rights, please contact us at support@thespokestudio.com.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). These include the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. As stated above, we do not sell personal information. To make a request under the CCPA, contact us at support@thespokestudio.com.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it promptly.

Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

The Spoke Studio
Glastonbury, CT
support@thespokestudio.com